Return & Refund Policy

Thank you for shopping at RudraEco! We are committed to providing you with High-Quality, Eco-Friendly Products. However, if you are not entirely satisfied with your purchase, we’re here to help.

Returns

You Have 30 Calendar Days To Return An Item From The Date You Received It. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To Initiate A Return, Please Contact Our Customer Support Team At services.brilliant@gmail.com. They will guide you through the return process and provide you with a Return Authorization Number (RMA), if necessary.

Please Do Not Send Your Purchase Back To The Manufacturer Without Obtaining An RMA Number From Our Customer Support Team.

Refunds

Once We Receive Your Returned Item, We Will Inspect It and Notify You That We Have Received It. We will also notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the original purchase.

Refunds may take a certain amount of time to process, depending on your payment provider’s policies. Please allow a reasonable processing time for the refund to be reflected in your account.

Exchanges

If You Wish To Exchange An Item For A Different Product Or Variant, Please Contact Our Customer Support Team at services.brilliant@gmail.com. They will guide you through the exchange process and provide you with any necessary instructions. Please note that exchanges are subject to product availability.

Damaged Or Defective Items

In The Unlikely Event That You Receive A Damaged Or Defective Item, Please Contact Our Customer Support Team Immediately With Details Of The Issue. We may require you to provide photographs or other evidence of the damage or defect. Once we verify the issue, we will arrange for a replacement or offer a refund, depending on your preference and product availability.

Non-Returnable Items

Certain Items Are Non-Returnable For Hygiene and Safety Reasons, Such As Food Products, Personal Care Items, and Certain Disposable Items. Please Check The Product Description Or Contact Our Customer Support Team to Confirm If Your Item Is Eligible For Return Before Initiating The Return Process.

Shipping

You Will Be Responsible For Paying The Shipping Costs For Returning Your Item, Unless The Return Is Due To A Mistake On Our Part Or A Damaged Or Defective Item. Shipping Costs Are Non-Refundable.

If you are shipping an item over a certain value, we recommend using a trackable shipping service or purchasing shipping insurance. We Cannot Guarantee That We Will Receive Your Returned Item, and We Are Not Responsible For Any Loss Or Damage During The Return Shipping Process.

Contact Us

If You Have Any Questions Or Concerns About Our Return & Refund Policy, Please Contact Our Customer Support Team At services.brilliant@gmail.com. We will be happy to assist you and address any issues you may have.

Note: This Return & Refund Policy Is Subject To Change Without Prior Notice. Please Refer To The Latest Version On Our Official eCommerce Website.